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General:
Q: How does it work?
1. A WaiterBell button is placed on a table which corresponds to the table number.
2. When the button is pressed, a signal is sent to the WaiterBell receiver at the server station.
3. The receiver displays the table number requesting service.
Q: Should I get WaiterBell?
A: While improving customer service is a goal of all restaurants, WaiterBell is not a good fit for all restaurants. WaiterBell is ideal for casual dining restaurants, pubs, and cafes that provide table service.
Q: Does the button or receiver make a sound?
A: No, the button does not make a sound when pressed. The WaiterBell System uses a FCC approved radio frequency to send signals to the receiver. The receiver can be configured to emit sound when a button is pressed.
Q: How many tables does the WaiterBell receiver support?
A: Each receiver can support 128 tables.
Q:What if I have multiple waiter stations? Can I have another receiver configured to receive the same or different WaiterBell buttons?
A: Yes, you can have multiple receivers that can be configured to receive the same or different buttons.
Q: What powers the WaiterBell button? How long does it last?
A: The button is battery powered and is rated to last 2 years.
Q: Is this a new product?
A: The system has been successfully used for years in other countries. We are working with an established overseas manufacturer to provide these systems to U.S. restaurants.
Costs and Pricing:
Q: How much does WaiterBell cost?
A: Each restaurant requires a different number of receivers and bells, for a quote please contact us using this form. The basic starter system which supports 15 tables retails for $599 plus tax.
Q: Are there any other costs besides the system? (e.g. installation, maintenance)
A: There are no hidden costs, monthly maintenance fees, or installation charges. If installation is available for your area, it is included in the price.
Q: Can I get a refund?
A: We offer a 30-day money back guarantee. If you are not happy with the WaiterBell system, simply call us and upon receipt of the fully operational WaiterBell system components, you will receive a full refund minus any shipping costs.
Q: Can I lease the WaiterBell system?
A: WaiterBell is not currently available for leasing.
Installation and Support:
Q: How long does it take to install?
A: The WaiterBell System can be configured and fully operational in a restaurant in less than an hour.
Q: Who will install it?
A: Detailed instructions are provided for self-installation. If you are in our installation area, then installation will be provided for free.
Q: Where is free installation available?
A: Currently free installation is only available to the San Francisco Bay Area.
Q: Is there any training necessary?
A: We will provide training materials for you and your staff. We will also hold a training/Q&A session for you and your staff if desired.
Q: What kind of customer support do you offer after installation?
A: We offer free support for the first 30 days of installation.
You can also call our toll free number if you have any questions or problems, and if necessary an associate will visit the site. (Note: After the 30 day support period, service charges will apply).
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